At Playboi Carti Official Shop, we are committed to your satisfaction and want to make your shopping experience with us as smooth as possible. Please read our Refund and Returns Policy carefully.
If by any unfortunate circumstance, your order is declared ‘lost’ by our trusted shipping carrier, we will take immediate action to rectify the situation.
If you wish to return your order, please email us within 7 days window. For a successful return, please ensure that: The item is in its original condition, which means it should be unworn, unwashed, and free from any stains or damage.
Your return request will be approved if the item you received under the following circumstances:
- We sent you the wrong items, wrong size or wrong color
- There are issues with printing images such as: wrong, unclear,..
- Items are damaged during transportation.
- Any other mistakes attributed to our team.
Upon verifying the issue, we will expedite the shipment of a replacement product or issue a full refund to your account. Please note that it is important to refer to our size guide, and we do not accept responsibility for size-related issues if we have produced the item as per your specifications.
If your order is eligible for a refund, our financial department will issue a full refund to your account within 4 days. This method ensures a prompt and secure refund process, aligning with the way the payment was initially received.
If you don’t see the refund after 4 days, please help us:
- Double-check your bank account
- Contact your financial institutions and ask for their help
- Reach out to us via our email so that we can support you